Returns & right of withdrawal

Right of withdrawal and return of goods

Simply send the package back to us - completely unbureaucratic - within 14 days with a small explanation. 

Exceptions: 
Feed, herbal products, items already discounted and products procured especially for the customer cannot be returned.

Important:
Returned items can only be refunded if the item is returned in perfect condition and without signs of use. The price tags and labels must not be removed from returned items, and the original packaging (e.g. packaging cover for horse blankets) must still be present. The removal of the labels and price tags obliges the customer to purchase! 

The return of the goods is considered as a revocation of the order. The return of the goods shall be at the expense, liability and risk of the customer, unless there has been an incorrect delivery on the part of Horseandmore.ch.

Any postage costs incurred and payment fees charged by payment service providers (e.g. Paypal) cannot be refunded. 

Returns must be made to:
Horseandmore GmbH
Grindwiesstrasse 4
8865 Bilten